Thursday, December 29, 2016

This is How Bad the Service of Globe Telecom is…

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I had my fair share of bad experiences in the past when it comes to customer service; but the experience I had today at Globe Telecom, SM Bicutan branch I should say is the worst! At first, I wanted to ignore the poor service and look the other way (so not me!). However, the experience will really test your patience and draw the last drop of hope you have in local customer service.

Here’s the painful Globe Telecom story…
I was unable to connect to the net and use my data plan with Globe and I was notified last night (8:35 PM of Dec 28, 2016) that I have reached my surfing limit (check out the actual message I got from Globe).
Globe Message
At first, I tried to troubleshoot the issue myself to avoid the expected hassle of going to Globe Hub. But after hours and hours of trying to correct the issue with no resolution, I decided to visit the nearest Globe office – SM Bicutan brach.
It was 1:02 PM when I arrived the next day at Globe SM Bicutan branch (Dec 29, 2016). I was full of hope because there were very few customers waiting to be served. In fact, I was the 3rd customer in queue. So, I mused to myself, this should be a quick one. Boy, I was so damn wrong!
My number was 4025 and currently nos 4021 and 4022 were being served. At exactly 1:05 PM, I was already patiently waiting for my turn to be served. I settled calmly to the nearest chair, next to the door way. As I move my way to the vacant space, I immediately noticed how irate-looking ALL the people are inside Globe hub. The best way to describe them is – They all turned into a green eyed monster fuming with anger! This really struck me and I was so curious what’s happening. Out of nowhere, the lady next to me suddenly talked to me, “Sir. Good luck sa inyo. 1 hour na kami dito wala pa rin nangyayari.”
I only smiled a bit to show some concern and friendly nature. But I was really not in the mood to do small talk – not with somebody who appeared angry as Incredible Hulk.

Globe Poor Service

Globe SM Bicutan - Poor Service

Globe SM Bicutan

Time check… It’s 1:44 PM and customers 4021 and 4022 are still being served.

To cut to long story and waiting, yes, I waited for hours and hours! To be exact, I waited for 2 hours and 30 minutes. I was attended to 3:35 PM by the lady below. She tried troubleshooting the issue of my Iphone 7 Plus for another 30 minutes but failed to correct it. I tried to maneuver my phone and tried some steps to connect to the net…. And bingo! I have resolved my own issue! But the sad part is, Globe can never bring back the wasted time they took away from me.

What I think really happened t today hat brought about the poor service of Globe, SM Bicutan branch:

1.       The Customer Service personnel who were scheduled today were not really trained well. They appear to be lost and unable to handle most customer concerns. They look like headless chicken finding solutions to problems they are unaware of.

2.       Technicians are also not focused to single customer they are attending to. They entertain side questions from other customers that lead to delays and impacts the other waiting customers. This is a form of “singit” in my opinion.

3.       Globe personnel chats so much with each other and they do not immediately attend to customer concerns. They walk around too much with no business.

4.       What is also sickening to the stomach is – I even witnessed a customer giving a lady a dollar bill (not sure of the denomination). This is just too wrong to see in a private company. The customer even commented, “Pang Tagaytay mo iha”. The photo below is the recipient of the dollar bill.  
The Globe Lady who received a dollar bill

In my opinion, only 1 person is to be blamed for the poor service and bad customer service skill of Globe Telecom, SM Bicutan branch. This is the responsibility of the manager on duty and he should be sensitive enough to monitor the moods customers visiting their hub. Sadly, with all the chaos happening inside, there was no manager to own the issue and pacify the customers.
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Monday, December 26, 2016

Fitbit Alta Setup

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Well, I've been stressed today setting up my Fitbit Alta Fitness Wristband (LOL). Actually, I am not kidding! Pretty much, my whole afternoon was spent trying to setup my Alta Fitbit. Never expected that it's this complicated just make the time appear on the wristband.
 
Finally, after 3 hours of painstaking experience trying to figure out how it works, I was able to successfully set up my Fitbit Alta. Congratulations! Now the time is appearing (LOL).
 
Check out the photo...
 
Fitbit Alta
    Fitbit Alta
    

     
    TIP: If you just purchased a Fitbit, ask the store to set it up for you to avoid the hassle :)

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Sunday, December 11, 2016

Lazada SeanSean Smart Phone

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Don't worry! You are still tuned in to Fierce Blogs and didn't click on the wrong URL (haha). I also have not converted myself into a tech blogger.
 
Our blog for today however is focused on its style and secondary to that would be its function. Almost a week ago, I was tossing and turning and having difficulty sleeping that's why I decided to open my Lazada app. That's when I stumbled upon SeanSean Smart Phone. It comes in vibrant red that's why it really caught my attention.
 
SeanSean Smart Phone
What I love about Lazada's SeanSean Smart Phone:
  • Watch is very stylish and design is very trendy
  • Easy to set-up (even non-tecky folks can manage)
  • Very light and easy to wear around
  • Function is also fab! You can connect your iphone (using BT) and all functions are already available in your smart watch i.e texting, music streaming etc.
  • Battery life is also good. It can last for 2 - 3 days depending on how much you use it
Lazada SeanSean Smart Phone is only PHP1,100.00.
 

SeanSean Smart Phone

Overall, SeanSean smart phone is a good buy. Check it only at Lazada.
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Saturday, December 10, 2016

Mary Kay Skinvigorate Cleansing Brush Review

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I'm finally back to blogging! Being away from blogging for months made me realize that I really miss doing it and I also miss interacting with my readers. I guess over the years of blogging and reviewing products, I somewhat forgot my purpose and the reason why I started blogging in the first place. I needed to be away from it for a while to reassess and regain my blogging purpose (hahaha).
 
On with the blog tonight...
 
Mary Kay Skinvigorate Cleansing Brush

I've had the Skinvigorate of Mary Kay for 2 weeks now and I have used it for 4 times. So far here's my experience using Mary Kay Skinvigorate Cleansing Brush.
 
What I love about Skinvigorate:
  • Skinvigorate cleanses my skin well and removes make-up properly
  • Massages my face and neck area
  • My skin feels healthy, supple and smooth after using Skinvigorate
  • After 2 weeks of using it every night, I feel my skin is tighter\
  • Unit is waterproof
Downside:
  • Operated by 2 AA batteries which can be hard to maintain sometimes, I wish unit is rechargeable instead
  • Only comes in 1 color
Skinvigorate is available at Mary Kay catalogue and priced at PHP2,390.00.
 
Overall, the product does wonder to my skin and the price is all worth it! Skinvigorate is a good skincare investment to have in your bathroom.
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