Sunday, July 5, 2009

Crown Regency Cebu – A Hotel with a Useless Business Center!


Share


Two weeks ago I made a trip to Cebu City along with close friends. It was one of those ad hoc trips my friends and I usually have. The trip was business and pleasure combined. Because we all wanted to try the Edge Coaster and Sky Adventure, we settled to stay at Crown Regency Cebu along Maximo Patalinghug Jr Avenue. Little did I know that I was about to experience an over the EDGE ADVENTURE!

We stayed at the hotel for a night only.

My goal was simple that morning– to print my e-ticket with Cebu Pacific for my trip back to Manila.

I had a copy of my e-ticket saved in the flash drive and headed straight to the hotel’s business center. If I am not mistaken this is at the 21st floor of the new building. I was greeted by a lady with a distracting pimple at the tip of her nose.

“Good morning. Miss, I need to print my e-ticket for my trip today”. This I commented.

I was greeted by a big smile from“Pimple Lady” and I thought her head will break into two. Gawd, it was hard enough not to notice her about-to-erupt pimple, it made it even worst to see a fragment of cheese caught on her upper teeth. I could tell they’re cheese because of the sandwich lying on the counter. Yuck to the humongous pimple and a double yuck to her teeth coated with cheese.

“Good morning, Sir! Sorry but our printer ran out of ink” The pimply lady continued.

“Miss that is really not my problem, right!?” This I replied while I try to avoid to look at her nose and teeth.

“Sir, if you want you can go to the nearest computer shop? It is very near the hotel”. This was her brilliant idea.

I didn’t bother to finish her statement and walked away from her. Yes, you can call me rude! But I just can’t believe a hotel such as Regency is offering their guest to go out and print their e-ticket at a nearby computer shop. And besides, I might pop her humongous pimple out of frustration!

With an hour left before I head to the airport, I went to the front desk where I am pretty sure they can assist me better.

“Miss, can you help me print my e-ticket?” I irritatingly inquired.

What was her reply?

“Sir, we don’t have enough ink left. You can go to the nearest computer shop.”

Jeez! Were they trained to have this spiel in case a guest asks for printing assistance?! If only I had enough time left, these brainless ladies deserve a battle from me. Instead, I left the front desk but not before uttering the word “useless” to the attendant.

I successfully printed my e-ticket from the nearby computer shop – without any glitch.

In a perfect world where a competent customer service exists, what could have been done is to let one of their personnel go out to print my e-ticket. Unfortunately, the hotel is far from being in that perfect world. Not until they have a good purchasing unit to make sure the hotel does not run out of printer cartridge.

SocialTwist Tell-a-Friend


Enrico - Fierce Blogs...

23 comments:

Dina B. said...

This is rather a sad experience... Yeah, I agree that they should have asked a personnel to go out. oh well... Just don't go back.

Robbie C. on July 05, 2009 2:05 AM said...

Hmmm. This is a first. Normally they're okay... tsk tsk tsk

Eric Capacia's Fierce Blogs on July 05, 2009 2:10 AM said...

Hi Dina B and Robbie C.

Thanks for reading. Yeah, Crown Regency is a major vacay spoiler!

I simply hate them!

Dandy Cruz said...

I would have poked her big pimple! LOL
Funny blog you have here

Lester Seville said...

Hi Direk.

I heard you were a pro blogger but didn't expect it to be this big already. Also read your home and spaces site and sports blog..

congrats!

Jimmy Tei said...

Hi Enrico!

You should have popped her big pimple.. I would have!

hahahaha

Nice blog site you have here

Cebu Philippines Expat on July 05, 2009 6:57 PM said...

That certainly isn't a good experience at a 5 star hotel. It's the little things that count, I guess management hasn't figured that out yet! Crown Regency is trying to become a player in the Philippine hotel industry... they need to get their act together.

Selbon on July 05, 2009 8:42 PM said...

haha thanks for visiting my blog... :)

Eric Capacia's Fierce Blogs on July 06, 2009 2:41 AM said...

@ Cebu Philippines Expat.

Thanks for your comment.

I surely agree that what really matter are those little things they provide their guests. We definitely remember those "extra mile" we experience. These make us come back for sure.

After this bitter experience with Crown Regency, I'll never come back - and in return really tell friends that they should NOT stay in this hotel.

Eric Capacia's Fierce Blogs on July 06, 2009 2:56 AM said...

@ Selbon.

Thanks for visiting my blog site! See you around :)

peenkfrik on July 06, 2009 8:34 PM said...

Hmmm... so recent. I feel sorry for you. I hope the hotel admin will stumble upon this page and realize they just lost a customer.

Eric Capacia's Fierce Blogs on July 07, 2009 6:34 AM said...

@ peenkfrik

Yeah. It is very recent. Too recent I can still feel the frustration...

Btw, thanks for visiting :)

Kyle said...

Stay away from Waterfront too!

bad bad bad experience...

CUSTOMER SERVICE does not exist in there!

Eric Capacia's Fierce Blogs on July 11, 2009 6:57 AM said...

@ Kyle...

Really?!? I've tried them before but that was a long time ago... Broker days...

This is rather sad... Imagine those undocumented experiences? Hmm... just makes me wonder...

Thanks for reading :)

Debbie Bonyai said...

I hve tried this hotel and it's so-so... No really surprised you experienced this with them. Marco Polo is still the best...

Anonymous said...

Crown hotel is known for its lousy service and "I don't care if you come back or not" attitude of the staff. This is also the reason why we had to cancel a banquet function there coz the hotel REFUSED to provide real flowers on the guests' tables. They can only offer plastic ones Yikes!!! Arguing would be a waste of time so the event was pulled out and transferred to Waterfront. Another nightmare coz the service of the Sales staff sucks. In fairness though, they tried to be more flexible when we made our dissatisfaction known. SO after complaining, the service improved. Our warmest appreciation too to the Banquet Staff and to the Kitchen personnel for the yummy offerings.

Eric Capacia's Fierce Blogs on July 23, 2009 6:10 AM said...

@ Anonymous,

This is rather sad.. Just when our country is promoting tourism... tsk tsk tsk...

I hope Crown Regency pick up... This is the intention of this blog anyway :)

khris said...

im a cebuano... and im embarassed! sorry guys!

Anonymous said...

Wow, thanks Guys for your feedback on the service of Crown Regency. I intend to book sana for the 2010 Sinulog since it's in the downtown area. I guess I have to stick na lang to my old reliable hotel. They lost one potential client.

Anonymous said...

obeously u cebuao depend on a Indian manager are going to suffer who knows only how to make money wo a good business.

john paul paquibot on October 05, 2009 4:25 PM said...

i used to work in Club Ultima for the condominium marketing arm, i happened to ride the edge coaster twice. Reading what happened to your Cebu vacation on Crown makes us sad.

Eric Capacia's Fierce Blogs on October 06, 2009 7:26 AM said...

@ john paul paquibot

Indeed sad... The point of this blog is to call their attention and hopefully avoid simple things like these.. That is the hope :)

Thanks for reading and see you around.

ecyojsin on January 29, 2011 9:13 AM said...

Now Cebu is looking forward for a better living and welcomed visitors with a beautiful smile. Best beaches, accommodation and cuisine are those nice things that the visitors coming back again and again.http://cebuaccommodation.com

Related Posts Plugin for WordPress, Blogger...
 

Fierce Blogs Copyright © 2008 Black Brown Art Template by Ipiet's Blogger Template--